Performing Quality checks on various projects. In addition to this, handling clients and communicating with them to ensure a smooth process.
Took care of operations by managing a team of Human Resource Recruitment Specialists as well as servicing the clients on their requirements.
Worked as a helping hand to companies of all genres.
Our goal is to expand by providing quality services to our clients and create employment opportunities in our region.
Worked as a Quality Assurance Analyst at Teleperformance India. Helped the organization to polish the current process in order to improve customer experience. Gauging the defects in the interactions of technical support experts and helping them to improve. Thus, increasing Customer Delight.
Worked in Teleperformance, Indore as a Technical Support Expert in an International campaign wherein, troubleshooted issues related to websites, business mail and smart phones. This position helped me to learn soft skills and interpersonal skills. I learned a lot about various technicalities such as name servers, DNS records which are involved while working with websites.
I have an interest in technology and, management. According to me, no one is perfect. There’s always a room for improvement. One should never stop learning as learning is a continuous process. Also, happiness is most important. Being happy in the present and at the same time, have goals for the future can help us to grow.